Frequently Asked Questions

Need to know your ‘hows’, ‘whats’, ‘whens’, and ‘whys’ – Hear from the experts

Payments

You can deposit money to your The Freelancers Company account using Credit Card, PayPal, Skrill, or Bank Deposit. To deposit the credit, follow these steps:
  • Log in to your already registered account.
  • Click on your profile photo thumbnail, and select Deposit Funds.
  • Select the payment method you will use for deposit.
  • Select the currency of the funds you wish to deposit. (Currency availability varies based on payment method.)
  • Enter the deposit amount.
  • Click Confirm.

To withdraw your earning from this freelance platfom, follow these easy steps:

  • Log in to your account with The Freelancers Company.
  • Click on your profile picture and choose the option to Withdraw Funds.
  • Select your preferred withdrawal method.
  • Provide the necessary details for the chosen method.
  • Click on the ‘Withdraw Funds’ button.

After completing these steps, you will receive an email confirmation for your withdrawal request.

Your withdrawal is locked when it is in the processing stage and awaiting release.
If you believe your withdrawal has been locked for an extended period, please reach out to our Chat
Support for assistance.

If you are attempting to withdraw funds through Payoneer but keep getting redirected to a different
payment method, such as PayPal, it indicates that The Freelancers Company may not support direct
transfers to your country via Payoneer.
In this case, consider using an alternative payment gateway to withdraw your funds. Otherwise, you can
contact the customer support. We are readily available to assist you at all times.

Please reach out to Support for assistance, and include the following information:

  • Your username
  • Date of the withdrawal request
  • The incorrect PayPal account provided
  • The correct PayPal account email address

To contact Support, simply click on the “Contact Us” button located on this link

Suggestions

Every job is different from the others and requires a different skill set. Although some companies hire
freelancers online who are still new to the field, it is best that you present your best skills. Present your
skills and expertise by adding your experience and portfolio projects to your account. Your portfolio is
the best approach to describe your experience in the work you have done and how you can benefit the
company that aims to hire you.

You need at least 3 portfolio projects to add to your profile to showcase your skills. For example, if you
have the skills of a graphic designer, you will need to add 3 portfolio projects of graphic designing to
your profile to showcase your graphic design skills. This will show the clients who want to hire freelance
graphic designers how you can benefit them.
If your skills are not presented to the clients, you will have less chance of securing a job.

To know how much you should charge for your freelance services, you need to consider a few factors
before coming up with a quotation. Here are some factors to keep in mind:

Your Value:
Being a freelancer means you have the privilege to determine your service value and put the right price
on it. Consider your experience, skillset and the quality of service you can offer your clients. Analyze
whether you are an expert at what you do and can offer and whether you know all the core and specifics
of the work you do. All these factors determine the value of your skillset and give you a clear mind of
how to put your service price accordingly.

Your Operating Costs:
Unlike full-time employees, freelancers do not have a fixed payment system. So, you have to decide
what the cost value of your service will be that can overcome any potential budget constraints. As a
freelancer, you will have to cover insurance, benefits, and maintenance of your work system, like the
internet connection or the hardware and the IT setup you work on. Sometimes, you will also have to
bear the costs of learning new skills if required for your job. So, keeping all these things in mind, you
should calculate the average and put a price on your freelance services accordingly.

The Market Rate:
The market rate in a freelance marketplace is a crucial factor to take into consideration while choosing
your service cost. You do not want to put a very high price as compared to other freelancers, as this can
cause your clients to get services from other freelancers who cost comparatively less for the same
service as yours. Similarly, you should not put a price too low from competitors that degrades your work
value and does not offer the rightful earning of your hard work. So, it is better to do research on the
marketplace and determine what other competitors are averagely charging for the services or what the
hiring salary will be for jobs that you easily qualify for.

After finding a job according to your skillset, you can contact the client in your inbox.
Simply click on the client you want to chat with to open the conversation icon, then select “Open this
chat in your inbox.”
Please note that sent messages cannot be unsent or removed from the recipient’s inbox or chat window.
Additionally, if a user has blocked you, you will not be able to message them.

You want potential clients to discover and reach out to you instead of you having to actively search for
them. How can you increase your visibility in the marketplace for freelancers? Here are some
suggestions:

Create a portfolio of your work
A good portfolio material is a great way to attract clients since it gives you the chance to feature yourself
at your most creative.

Create a compelling elevator pitch

When asked about your profession, be ready to reply concisely and impactfully. Your pitch should reflect
your identity, your work, and what sets you apart from your competitors.

Network online

Use online platforms to showcase your expertise and helpfulness. This not only strengthens connections
with fellow freelancers who may refer clients to you but also attracts potential clients who are actively
searching for freelancers on these platforms.

Collect testimonials from clients

Once you have successfully worked with a client, don’t forget to collect a positive review of their
experience working with you. By adding a client testimonial to your website, prospective clients will be
confident in choosing you for the job.